F A Q s

Do you offer custom sizing for dog clothing?
Absolutely, we specialise in breeds such as Italian Greyhounds, Whippets, Greyhounds, Miniature Pinschers, Chinese Crested, Bedlington Terriers, Dachshunds, Poodles, Labradoodles, Maltipoos, Cavapoos, Cockapoos, Yorkshire Terriers, Chihuahuas, Jack Russell Terriers, French Bulldogs, Rhodesian Ridgebacks, and more.

How do I measure my dog for a custom fit?
We provide detailed instructions on how to measure your pup accurately for custom sizing. You can find these instructions here.

What is your return policy for bespoke items?
Due to their nature, the following items can't be returned or exchanged:
• Custom or personalised orders

Are your dog clothes and bedding machine washable?
Yes, all of our dog clothes and bedding are machine washable for easy cleaning and maintenance. However, we recommend following the care instructions provided with each product to ensure longevity.

How much is shipping within the UK and how long does it take?
All orders are shipped with full tracking through Royal Mail.

Do you allow refunds?
We gladly accept returns and exchanges on non-bespoke items, just contact us within 7 days after receiving your order and post items back to us within 30 days of delivery. Items need to be unused and returned in their original condition. Buyers are responsible for any loss in value and cleaning fees.

Do you ship worldwide?
Yes, we offer international shipping. Please note, customers may be responsible for customs charges on international orders. Orders will be sent using Royal Mail International Tracked. 
Below delivery times include processing time and delivery time:

European Union/ non-E.U: 5-14 business days
U.S.A, Canada & Oceania: 10-17 business days
United Arab Emirates: 14-21 business days

What if I'm not satisfied with the fit or design of my custom order?
Customer satisfaction is our top priority. If you're not completely satisfied with the fit or design of your custom order, please contact us, and we'll work with you to find a solution, whether it's alterations, exchanges, or refunds.

Can i rush my order?
Yes, we offer rush processing for orders with an additional fee, along with next-day delivery options. Please contact us for more information.

How long are LÈ PUP Gift Cards valid for? 
LÈ PUP Gift Cards are valid for one year from the date of purchase, ensuring ample time for your furry friend to find the perfect treat!